Privacy
Hamd Beauty comes to your home, so we hold details that are personal. This page says plainly what we collect, why we need it and what you can ask of us.
What we collect
We collect only what we need to arrange and deliver your visit.
- Your name
- Your mobile number, and your email address if you give it
- Your address and any directions you add, so the therapist can reach you
- Your booking history: the services, dates, therapist, payments and any notes you wrote, such as an allergy
- Reviews you choose to write
- Before and after photographs, only if you agree to each one. You can say no, and the service is the same either way
Why we collect it
- To confirm your booking and send the therapist to the right door at the right time
- To take your deposit and record what has been paid
- To send you booking messages: confirmation, reminders and changes
- To keep your preferences and notes so you do not have to repeat them
- To answer you when you contact the concierge
- To understand how the site is used, only if you accept analytics cookies
Photographs
A therapist may offer to take a before and after photograph for your own record. It is taken only with your consent.
A photograph is never shown publicly unless you have separately agreed that it may be. You can withdraw that agreement at any time and we will take the photograph down.
Who handles your information
We do not sell your information. We share it only with the companies that help us run the service, and only as far as each one needs.
- Supabase hosts our database and sign-in
- Ziina processes payments. Your card details go to Ziina directly and are not stored by us
- Twilio and WhatsApp deliver booking messages to your phone
- Analytics providers, only after you accept analytics cookies
- Your therapist sees your first name, address, services and notes for the visit she is assigned
How long we keep it
We keep your account and booking history while your account is open, so that you can see past visits and rebook. Payment records are kept for as long as financial record keeping requires.
If you ask us to close your account, we delete or anonymise your personal details, except what we must keep for financial records or to resolve a dispute.
Your rights
You can ask us at any time to:
- Show you the information we hold about you
- Correct anything that is wrong
- Delete your information or close your account
- Stop marketing messages. Booking messages about a visit you have booked will still be sent
- Withdraw consent for photographs or analytics
How to ask
Write to hello@hamdbeauty.ae from the email address or mobile number on your account and tell us what you would like. We may ask a question to confirm it is you before we act.
Changes to this page
If we change how we handle your information, we will update this page before the change takes effect.
Questions about this page: hello@hamdbeauty.ae